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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Koh Baugnon

August 28, 2025

5  out of  5
rating by Koh Baugnon
"Friendly, efficient and professional."
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beaker king

August 26, 2025

5  out of  5
rating by beaker king
"State farm is A++ rating nationally because of people like forest, keep up the good work!"
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Lisa Allen

August 25, 2025

5  out of  5
rating by Lisa Allen
"I chose Katie Carl State Farm because of State Farm’s reputation for customer service, and I wanted to work with someone local. That personal touch is important to me, particularly in an insurance company. My experience with Forest was clearly of higher quality than their competitors. And importantly, he also found me some very competitive rates! I look forward to receiving this same kind of care into the future. Thanks for the great service!"
We responded:
"We really appreciate you taking the time to share your experience online, Lisa. Thank you for giving us a chance, and we’ll keep doing our best to take good care of you. Let us know how we can best work with you going forward! "
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Will Hames

August 25, 2025

5  out of  5
rating by Will Hames
"Everyone here has been a massive help with finding me the best coverage suited for me."
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Randi Pitman

August 25, 2025

5  out of  5
rating by Randi Pitman
"Bear was very patient and helpful during our interactions. He got back to me promptly with my request. I am pleased with this office ."
We responded:
"Thank you so much for your feedback, Randi! We think Bear is pretty great, and we’ll be here to help when you need us! "
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Ted Hudgins

August 22, 2025

5  out of  5
rating by Ted Hudgins
"Courteous professional service!"
We responded:
"Thank you so much, Ted! We appreciate you. "
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Ron Hartman

August 22, 2025

5  out of  5
rating by Ron Hartman
"Katie was very thorough and friendly as we did our periodic catchup on my coverage. I would certainly recommend State Farm to anyone who’s not real happy with their auto insurance."
We responded:
"We really appreciate you, Ron! Thank you so much for taking the time to leave a review, and thank you for being our customer! You’re awesome:) "
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Samuel Loomis

August 15, 2025

5  out of  5
rating by Samuel Loomis
"Katie's team helped me get life insurance when I didn't think I could get any."
We responded:
"We are so glad to be able to help with your insurance, Sam! Thank you for being our customer! "
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Andrew Harris

August 9, 2025

5  out of  5
rating by Andrew Harris
"Great group of people. They will take the time to make sure everything is squared away and take the hassle out of dealing with things."
We responded:
"You’re awesome, Andrew. Thank you so much for your feedback! "
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Nancy Bailey

August 5, 2025

5  out of  5
rating by Nancy Bailey
"My name should say Nancy Lewis as I remarried in 2022. I have had State Farm as my insurance agent since I first started driving and I’m 76 now! A few years ago I was involved in a hit and run accident and the person that hit me never came back or was found. State Farm wanted to total my car three separate times but I begged them not to as it was the last thing my Dad gave me. They ended up fixing everything and covering my rental expenses. They were also right on the spot when my mobile home and carport suffered hail damage in Council Bluffs. First insurance company on the Mobile Park Community. Always available to talk to and help keep policies at the most affordable rates. My new husband and I have just been introduced to Katie Carl, our new agent, and feel she is going to be a great fit for us. If you’ve never given State Farm a chance because you found someone else way lower in rates, do they take special care of you like State Farm?? I’d rather pay a little more knowing I have a company that will work with me to make things right in a timely manner. Check them out!"
We responded:
"Nancy, this review is amazing! We are so grateful to get to work with customers like you. Thank you for all the years you have been a State Farm customer and for giving our local office a chance. We really appreciate your trust in us! "
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Bismark Owusu-Yeboah

August 2, 2025

5  out of  5
rating by Bismark Owusu-Yeboah
"After speaking with three insurance companies, I finally found State Farm. They offered competitive prices, excellent customer service, and customizable packages. I decided to go with them because they provide tailored options without the hassle of unnecessary spam emails or calls. It's the perfect choice for students and anyone looking for reliable insurance. Just speak to Katie!"
We responded:
"Thank you so much, Bismark! We really appreciate you, and your feedback means a lot. We will be here for you if you have any questions or concerns. Thanks again for being our customer! "
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Stephen Anti

July 30, 2025

5  out of  5
rating by Stephen Anti
"Great interaction, and thanks for providing clarity in every step of the process of getting our auto insurance."
We responded:
"Thank you, Stepen! We’re delighted to hear that you had a great experience and that we could provide clarity throughout your auto insurance process. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever have any questions or need further assistance, please don’t hesitate to reach out!"
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Kyle Simpson

July 30, 2025

5  out of  5
rating by Kyle Simpson
"Katie was super kind and knowledgable. She listened to what I wanted, offered but didn’t oversell, and was prompt and efficient. A nice personal touch to what is normally a banal and tedious process. Thanks !!"
We responded:
"Thank you so much for your kind words! It was a pleasure helping you, and I’m glad we could make the process a little more enjoyable. If you ever need anything else or have any questions, please don’t hesitate to reach out. Thank you for being our customer! "
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Micah Walker

July 26, 2025

5  out of  5
rating by Micah Walker
"Got life insurance and Forest was extremely helpful! He knew what he was talking about and made the process simple and easy to understand. He also tried to make sure it was not an inconvenience for me so that it could be a great experience for all sides! 10/10 would recommend!"
We responded:
"Thank you so much for your kind words, Micah! Forest is committed to helping people protect what matters most to them. We appreciate your trust in us, and we’re here if you need us. "
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Judy May

July 26, 2025

5  out of  5
rating by Judy May
"I have had State Farm insurance for more than 30 years. I trust State Farm for all my needs. When I needed any help they were a phone call away. They are so professional and very friendly. When I've needed my road side services, they were there each time with a smile and got me back on the road very fast. I have renters insurance now for 11 years for a very low price a year. Before that I had home owners insurance. It covered everything that I needed. I love State Farm insurance. I wouldn't want any other insurance company"
We responded:
"Thank you so much, Judy! We absolutely love being your insurance provider! Thank you for your feedback and for being our customer. We hope to be there for you for many years to come. "
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Barbara Cooper

July 25, 2025

5  out of  5
rating by Barbara Cooper
"Very informative and super easy to work with!!"
We responded:
"Thank you so much, Barbara! It is a pleasure to work with you. We really appreciate you! "
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Tammy Munoz

July 10, 2025

5  out of  5
rating by Tammy Munoz
"Very friendly and helpful"
We responded:
"We are grateful to get to work with you, Tammy. Thank you for your review! "
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Josh Sturtevant

July 9, 2025

5  out of  5
rating by Josh Sturtevant
"I really have not had any of my previous agents reach out wanting to help me understand my coverage. It is refreshing to know that they have me covered."
We responded:
"Thank you so much for sharing your feedback, Josh! Our goal is always to provide clear communication and personalized service to our customers. We appreciate your trust in us!"
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James Patrick

July 1, 2025

5  out of  5
rating by James Patrick
"Very professional and extremely helpful and understanding everyone in the office are very awesome and very friendly"
We responded:
"Thank you so much for your kind words! We truly appreciate your feedback and are here to help whenever you need us. Thanks for being our customer! "
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Yvonne Helaire

June 26, 2025

5  out of  5
rating by Yvonne Helaire
"Very well knowledgeable easy to speak with! I would refer my family and friends to State Farm’s insurance."
We responded:
"Thank you for your kind words, Yvonne! We’re so glad you found us knowledgeable and easy to work with, and we truly appreciate your trust and referrals. If you ever need anything, we’re here to help!"
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Rebecca Hovanec

June 19, 2025

5  out of  5
rating by Rebecca Hovanec
"Wonderful help with getting the right coverage. Very friendly and a riot to talk to."
We responded:
"Thank you so much for your review, and for being our customer! We look forward to working with you! "
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Carrie Macomber

June 13, 2025

5  out of  5
rating by Carrie Macomber
"I cannot thank Forest enough for all of his help! At first we were texting, and he was answering all of my questions. Then when he and I spoke to finish up my policy, he was so pleasant to me on the phone. His customer service is spot on! My friend/co-worker had told me that she uses State Farm for her car and renters insurance. I was with Progressive, and I was paying way too much for my policy. By switching, I am saving 50 dollars a month, and I have better coverage! I love the State Farm on Willamette Street, and I am so happy to now be their customer :)"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Forest provided excellent service and helped you save money while improving your coverage. Welcome to the Willamette Street State Farm family —we’re so happy to have you as a customer! If you ever need assistance, don’t hesitate to reach out. 😊"
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Jordan

June 8, 2025

5  out of  5
rating by Jordan
"Forest was super helpful and honestly one of the most patient people I’ve talked to in a while. I was stuck trying to get insurance handled while juggling work, and I had to call him like five different times just to get everything squared away — but he never made it a problem. He was cool about it every time and helped walk me through everything like a pro. Really appreciate how easy he made the whole process feel, especially since I barely had the time to deal with it. Forest definitely deserves some recognition — maybe even a raise (just saying 👀). Thanks again, man."
We responded:
"Thank you for sharing your experience, Jordan! We’re thrilled to hear how helpful and patient Forest was in assisting you. Making things easier during stressful times is exactly what we strive for, and Forest truly embodies that. We’ll make sure he gets the recognition he deserves, and we’re so glad we could help. If you ever need anything else, don’t hesitate to reach out!"
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john strasheim

June 5, 2025

5  out of  5
rating by john strasheim
"Forest was very helpful. Got me a great price on my business insurance and even helped me set up a health insurance policy!"
We responded:
"We love getting to work with customers like you, John! Thank you for your review and your continued trust in our local team! "
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Meghan Mertens (ArtistsArcade)

June 4, 2025

5  out of  5
rating by Meghan Mertens (ArtistsArcade)
"The guy I spoke to was really friendly and answered all of my questions."
We responded:
"Thank you so much for your review and for your business, Meghan! We really look forward to working with you! "